Cloud-based startup Talkdesk and $10B-plus valuation

Business : Cloud-based contact center startup Talkdesk closed an “opportunistic” $230 million Series D, pushing its valuation to more than $10 billion. CEO and founder Tiago Paiva shares why the company decided to raise funding it didn’t need now — and what it means that Talkdesk has hired a CFO with IPO experience.

Talkdesk is a cloud-based contact centre and artificial intelligence software provider.

CEO: Tiago Paiva

Headquarters location: San Francisco, California, United States

Number of employees: 1500 (January 2021)

Founder: Cristina Fonseca

Founded: 2011, Lisbon, Portugal

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